General conditions of sale

MAISON EDME de ROHAN CHABOT

It is specified beforehand that these conditions govern the sales of products on the liquoristerie-de-provence.com site, property of LDP sas. Sales by the HOUSE EDME of ROHAN CHABOT sas, sister company, to which the Liquoristerie de Provence (LDP sas) has entrusted the management of its producing store These conditions are based on French law and apply to the execution of all the other conditions.

Article 1: object

These general conditions of sale govern the contractual relations between LA MAISON EDME de ROHAN CHABOT sas (MERC) and its client, both parties accepting them without reservation. They apply to all orders.

These contractual stipulations determine the RIGHTS and OBLIGATIONS of the company and its contracting partner in the context of the distance sale of goods offered by the liquoristerie-de-provence.com website. They prevail over all the other conditions appearing inany other document, except prior, express and written derogation. They are applicable in France and abroad.

ARTICLE 2: Online purchase / validation

In order to facilitate your purchase, we offer you the possibility of paying for your order, at your convenience using the following payment cards: All cards with the acronym CB (Visa and Mastercard), and using the PAYPAL services. When you click on the Validate button after the order process, you declare that you accept the order as well as all of these General Terms and Conditions of Sale fully and without reservation. The data recorded constitutes proof of all transactions between the company and its customers. The data recorded by the payment system constitutes proof of financial transactions.

ARTICLE 3: Online payment

The credit card transaction is provided by our bank.

ARTICLE 4: Security

No data from your bank details transits or is stored on our site. Online payment is made directly through the website of our banking partner.

Seeking secure communication with our customers, we use SSL (Secure Socket Layer), a secure way for payment transactions for goods and services sold. MERC has chosen Crédit Agricole's secure online payment solution. Depending on the possibilities of the buyer, payment security is based on the following protocols: SSL for buyers using Netscape Navigator or Microsoft Internet Explorer. The SSL protocol uses public / private key cryptography technology and authentication developed by RSA Data Security Inc. This protocol performs key management and server authentication before information is exchanged. Each message is sent to the merchant server according to ISO 8583 standard. The data is protected during the transmission of the order. This whole process, managed by the browser software and our server, is completely transparent to the user. MAISON EDME DE ROHAN CHABOT is never aware of the card numbers and visual cryptograms of its customers, which are communicated to Crédit Agricole in secure mode.

ARTICLE 5: Price

The price listed on the site is final. It is indicated in Euro. The seller may change its prices at any time. The prices indicated are established on the basis of the economic conditions in force. If these conditions should be modified for any reason whatsoever (tax duty, exchange rate, etc.), the prices charged may vary depending on the evolution of these conditions. The prices will be invoiced inclusive of all French taxes on the basis of the prices in force at the time of the order. liquoristerie-de-provence.com cannot in any way be held responsible for any additional cost linked to customs duty or states taxes that you the buyer may have to assume in their country of destination.

ARTICLE 6: Transport and verification of goods

The seller has the free choice of carrier. The seller agrees to ship the ordered products to the address indicated by the buyer within 5 days of acceptance of the order for the EEC and 10 days in other countries. In the event of a possible delay greater than seven days in delivery and not due to a case of force majeure, the buyer has the right to withdraw from the contract under the conditions of article L 114-1 of the French Consumer Code. that is to say by Recommended letter with acknowledgment of receipt and this within sixty working days from the date indicated for delivery. In the absence of the recipient or a person who can take possession of the products, the carrier will file a calling card indicating a place to collect the products. The seller cannot be held liable for any deterioration of the products in the event of late withdrawal from the carrier or in the event of non-withdrawal of the products. The seller cannot be held to the obligation of dispatch or delivery for all cases of force majeure and in particular, without the list being exhaustive, in the event of total or partial strike, natural disaster, disaster. All cases of force majeure or having the character of force majeure constitutes a cause of extinction of the obligation of shipping and delivery, without any compensation for the benefit of the buyer.
Taking orders for deliveries outside mainland Europe cannot be carried out through our internet platform.
For all deliveries abroad Continental Europe, please contact us byemail:contact@maisonedmederohanchabot.com

ARTICLE 7: Transfer of ownership

The transfer of ownership of the goods delivered or to be delivered is suspended until full payment of the price by the buyer. The seller remains the owner of the products until full payment.

ARTICLE 8: Return of products, reimbursement,withdrawal

Return of products:
A reservation cannot be made during the delivery of the products unless the delivery does not comply quantitatively with the order or when the packaging containing the products has been badly damaged. Reservations must be made to the carrier upon delivery or no later than 72 hours after delivery to it. A copy of these reservations must be sent within 24 hours of delivery to the customer to the seller either by email or by fax. The confirmation by the carrier of the reality of the reservations, the reason for the return and the invoice number to which it relates should be attached to this shipment. If the products have been badly damaged, the company reserves the right to refund the price paid or to replace the damaged part or lot. Withdrawal: The buyer has the right to withdraw from his contractual commitment and this in accordance with article 121-16 of the French Consumer Code. The buyer has a period of 7 working days from the delivery of his order to return the product to the seller for exchange or refund without penalty except for return costs. In the event that the buyer exercises this right of withdrawal, he will be responsible for the organization and return costs. The returned product must imperatively be in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. The buyer can formulate any request for information by email, fax or telephone. Refund: All refunds will be made by bank transfer.

MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of Maison Edme de Rohan Chabot sas, Domaine de Saint Martin, 614 Route des Arcs 83460 Taradeau. Fax: +33 4 94 99 76 77, contact@maisonedmederohanchabot.com

I / we (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract relating to the sale of the property (*) / for the provision of services (*) below: ………………………………………………………………. Ordered on ……………… / received on …………………………

Name of consumer (s): ………………………………………………………………………. Address of the consumer (s): …………………………………………………………………… ..

Signature of consumer (s) (only if this form is notified on paper): Date:

(*) Delete the unnecessary reference.

ARTICLE 9: Intellectual property

All texts, comments, works, illustrations and images reproduced on the seller's sites are reserved under copyright law as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and sanctioned under Intellectual Property unless prior authorization from the company. Any total or partial reproduction of the catalog is strictly prohibited.

ARTICLE 10: Personal data

MERC has implemented this policy to protect your data. This section gathers all the information relating to the processing of personal data. By accepting these general conditions of sale, you also accept this data management policy.

DATA COLLECTION AND USE

• Order management

The customer's personal data (name, first name, business name, email and postal address, telephone and fax numbers, etc.) are collected by MERC for the purposes of proper order management (processing, routing, establishment of invoices). By a voluntary act of information, the customer agrees to provide us with true and sincere information concerning him. The recipients of this data are those required to process and manage an order. Thus, they can be transmitted to the people and companies mandated by the company MERC, responsible for the preparation of the order, its transport, customer service, etc ...

• Sending newsletters

Your e-mail address is also used to send you our newsletters and informations on the activities of LA LIQUORISTERIE DE PROVENCE and CHÂTEAU DE SAINT-MARTIN. You can still use the unsubscribe link included in their newsletter.
The information transmitted to our services when ordering is only entrusted to us for the purpose of processing orders. In accordance with the law N ° 78-17 of January 6, 1978 relating to data processing, you have a right of access, rectification, modification, consultation and deletion of the data concerning you.

• DATA PROTECTION

The information transmitted to our services when ordering is only entrusted to us for the purpose of processing orders. In accordance with the law N ° 78-17 of January 6, 1978 relating to data processing, you have a right of access, rectification, modification, consultation and deletion of the data concerning you. To exercise this right, you can send an email to contact@maisonedmederohanchabot.com or a postal letter to the address:

Maison Edme de Rohan Chabot sas
614 Route des Arcs 83460 TARADEAU

All requests must be accompanied by proof of identity. For further information on your rights, you can consult the CNIL website. We recommend that you contact us first before filing a complaint with the CNIL, as we are at your entire disposal to resolve your problem.

• DATA SHARING

MERC may be required to communicate the personal data of its customers in specific cases: as part of the settlement of orders, they are communicated to Crédit Agricole, or any other bank that we decide to substitute, for the security of payments and carrying out banking transactions. As part of the delivery of an order made on the application, they are communicated to the carrier in charge of delivery. As part of statistical processing, they are communicated to companies that publish analysis solutions (Google Analytics).
The company MERC undertakes that all of the personal data of users communicated to third parties, in the cases mentioned above, will be communicated under the same conditions of respect for confidentiality as the present.

• DATA RETENTION PERIOD

• Data necessary for order management and invoicing: throughout the duration of the commercial relationship and ten (10) years under accounting obligations.

• Data necessary for carrying out loyalty actions and prospecting: for the entire duration of the commercial relationship and three (3) years from the last purchase.

• Data relating to means of payment: these data are not kept by MERC; they are collected during the transaction and are immediately deleted upon payment of the purchase.

ARTICLE 11: Applicable law disputes

This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

ARTICLE 12: Personal information

The seller agrees not to disclose the information you communicate to third parties. These are confidential. They will only be used by internal services for the processing of your order and only to strengthen and personalize the communication and the cultural offer and products reserved for our customers. Consequently, in accordance with the data protection act of 01/01/1978, you have the right to access, rectify and object to personal data concerning you. To do this, just ask us

ARTICLE 13:

Liability

"CHATEAU DE SAINT MARTIN" - MAISON EDME DE ROHAN CHABOT uses partners and the acceptance of their offers or the possibility of installing links to their sites are the sole responsibility of the customer. The responsibility of "CHATEAU DE SAINT MARTIN" - MAISON EDME DE ROHAN CHABOT is then completely relieved when an Internet user leaves his site and accesses a different area.

Contests, consumer dispute mediation system

In accordance with the articles of the consumer code L611-1 and following and R612-1 and following, it is provided that for any litigation of contractual nature relating to the execution of the contract of sale and / or the provision of services which could not be resolved within the framework of a complaint previously submitted to our customer service, the Consumer may have recourse to mediation free of charge. He will contact the National Association of Mediators (ANM) either by post by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by filling in the online referral form at the following address www.anm-conso.com. For an online purchase, the consumer can also go to the website of the European online dispute resolution platform. The following website www.economie.gouv.fr/mediation-conso also contains all useful information in the event of cross-border litigation.

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The liquoristerie-de-provence.com shop is a service of the

MAISON EDME DE ROHAN CHABOT sas

Domaine de Saint -Martin

83460 TARADEAU

Phone: +33 4 94 99 76 76

Fax: +33 4 94 99 76 77

E-mail: contact@maisonedmederohanchabot.com

Siret n ° 831 820 584 R.C.S Draguignan

The liquoristerie-de-provence.com site is a service of LDP sas (same address).